Privacy Policy

Our contact details

Name: Jessie Shield

E-mail: info@renewedhardware.com

Your Privacy Matters

Here at Renewed Hardware we understand how a data driven world can be a concern for our customers and their privacy. We want you to know that we take the utmost care with your personal information & only keep the minimum required by law and in order to fulfil our services to you.

We are registered with the Information Commissioner’s office (ICO) and are constantly striving to preserve the privacy of our customers.

The type of personal information we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we get the personal information and why we have it:

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address.

Your personal information will be used for the specific reasons stated below only.

We use the information that you have given us in order to:

1. Provide and operate the Services;

2. Provide our Users with ongoing customer assistance such as warranties and technical support;

3. Be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. Create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

5. Comply with any applicable laws and regulations.

We may share this information with our couriers and relevant staff who would require a password to view it.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

a. Your consent. You are able to remove your consent at any time. You can do this by contacting info@renewedhardware.com

b. We have a contractual obligation.

c. We have a legal obligation.

d. We have a legitimate interest.

How we store your personal information:

Your information is securely stored within our password protected database. We keep all customer data for 6 Years in order to comply with HMRC record-keeping and audit requirements. We will then dispose of your information securely.

Your data protection rights:

Under data protection law, you have rights including:

1. Your right of access – You have the right to ask us for copies of your personal information.

2. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

3. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

4. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

5. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

6. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights.

If you make a request, we have one month to respond to you.

Please contact us at info@renewedhardware.com if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at info@renewedhardware.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk